FAQ

WEIGHT: Must weigh between 70lbs to 260lbs. This requirement is strictly enforced and all participants will be weighed during the check-in process. No refunds will be issued for guests not meeting our weight requirements at check-in.

AGE: All guests ages 10-14 must have an adult zipping in their party. A legal guardian must sign a release and waiver to allow kids under 18 to zip.

PHYSICAL REQUIREMENTS:

• Able to hike 1/2 mile at elevation over uneven surfaces
• Free of chronic heart problems
• Not pregnant – unfortunately, it’s unsafe to zip while pregnant
• You should not have had recent surgery; especially on ankles, knees, or back. If you have serious neck, back, or joint injuries, you should also check with your doctor.

*The inherent risks of walking on unimproved hiking trails and joint impacts associated with zipline landings should be considered before going on a zipline tour

3 MILLION AND COUNTING: With over 17 years of experience, and more than 3 million zipline crossings, Hawaii Zipline Tours is the most experienced zipline operator in the U.S.

INSPECTED DAILY: Each day, our trained staff thoroughly inspects all lines, platforms, trails, and equipment, and an accredited 3rd party ACCT inspector reviews all ziplines, equipment, and practices annually.

TESTED FOR SAFETY: All our equipment is tested to hold at least 5,000 pounds and each zipline cable has a minimum breaking strength of over 26,000 pounds.

TRAINED GUIDES: Every zipline guide goes through an 80-hour training process (double the industry standard) covering all aspects of equipment, safety, and operations. They then undergo weeks of additional on-the-job training before officially earning the title of Zipline Guide.

LEARN ABOUT AUTHENTIC HAWAII: Our guides make each tour a unique experience. Trained to uncover Hawaii’s rich history and to keep you safe and smiling throughout the tour, they’re experts at what they do and they set us apart from the rest!

TRAINED TO KEEP YOU SAFE: Every zipline guide goes through an 80-hour training process (double the industry standard) covering all aspects of equipment, safety, and operations. They then undergo weeks of additional on-the-job training before officially earning the title of Zipline Guide.

SHOES: For your safety, we ask that you wear shoes with a fully-enclosed toe and heel, like an athletic or hiking shoe. Shoes must be snug. (No Teva or Keen-type sandals with open sections or 5-finger shoes.)

CAMERAS: Cameras and cell phones are welcome, however, we recommend you securely strap them to yourself.

DRESS APPROPRIATELY: For your comfort, we recommend wearing shorts and a t-shirt, or something you would wear on a light hike. Please bring a rain jacket if you have one, if not we can provide for you.

GLASSES: Glasses and sunglasses may be worn – just be sure to bring your strap.

DITCH THE PACK: You can bring your backpack, but we’ll lock it up for you while you zip.

PROTECT YOUR SKIN: Bring your reef-safe sunscreen. We also recommend wearing clothes that help block the sun.

Tours operate rain or shine. If we do cancel, we’ll make every effort to contact you in advance to reschedule or refund the tour.

Our hassle-free cancellation policy guarantees that you receive a 100% refund for any tour cancelled at least 24 hours in advance of your tour time. For cancellations made within 24 hours of your tour, we can only provide a refund if we are able to rebook the spots on your tour.

We are located on Hawaii Island (Big Island)

We are located on the east side of the island, just north of Hilo. We are about a 2hr drive from Kona.

We are open Mon-Sat 9am-5pm. Please email us at Hawaiiziplinetours@gmail.com to reach us after hours, we will respond as soon as we open.

We transport our guests in a 15 passenger van both to and from the check-in location to the ziplines.

All of our tours are in groups of up to 12-15 participants

You would need to create two reservations, one for a Hiking Tour and one for a Zipline Tour. The 9:30am hiking tour will finish around 12pm, so the 1:30pm or 2:30pm Zipline Tour time would work.

Due to safety precautions, we do not offer tandem ziplining.

We highly suggest pre-arranging transportation to and from our location, or renting a car. Uber and Lyft are unreliable in our remote area.

Check-in for each tour is 30 minutes prior to scheduled tour time. (Example: Check-in for the 1:30pm Tour will be at 1:00pm). Please arrive with closed toe shoes, make sure to double check yours and any guests weights, and pre-fill out your waivers. This will allow for an easy quick check-in for your tour.